1. Introduction
PropertyDrop ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our photo delivery service ("Service").
By using PropertyDrop, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.
2. Information We Collect
2.1 Information You Provide
We collect information you directly provide to us, including:
- Account Information: Name, email address, password
- Job Information: Property addresses, agent emails, job amounts
- Photos: Images you upload through the Service
- Payment Information: Billing information (processed securely by Paddle)
2.2 Automatically Collected Information
When you use the Service, we automatically collect:
- Usage Data: Pages viewed, features used, time spent on pages
- Device Information: IP address, browser type, operating system
- Cookies: Small files stored on your device (see Section 8)
- Analytics: Aggregate usage statistics and performance metrics
3. How We Use Your Information
We use your information to:
- Provide the Service: Store and deliver photos, process payments
- Account Management: Create and maintain your account
- Communication: Send delivery links, payment confirmations, support responses
- Improvement: Analyze usage to improve features and performance
- Security: Detect and prevent fraud, abuse, and security incidents
- Legal Compliance: Comply with applicable laws and regulations
- Marketing: Send promotional emails (you can opt out anytime)
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us operate the Service (hosting, payment processing, email delivery)
- Payment Processors: Paddle.com processes all payments and may collect billing information
- Your Clients: Photos and job details are shared with recipients you specify
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Third-Party Services
PropertyDrop uses the following third-party services:
- Paddle: Payment processing (PCI DSS compliant)
- UploadThing: File storage and CDN delivery
- Neon: Database hosting (PostgreSQL)
- Vercel: Application hosting and deployment
Each third party has their own privacy policy governing their use of your information. We recommend reviewing their policies.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted via HTTPS/TLS encryption
- Password Protection: Passwords are hashed using bcrypt
- Secure Storage: Files stored with access controls and encryption at rest
- Payment Security: We never store credit card information (handled by Paddle)
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service:
- Account Data: Retained while your account is active
- Photos: Stored indefinitely while your account is active
- Payment Records: Retained for 7 years for tax and legal purposes
- After Account Deletion: Data deleted within 30 days (except as required by law)
8. Cookies and Tracking
We use cookies and similar technologies to:
- Session Management: Keep you logged in
- Preferences: Remember your settings
- Analytics: Understand how you use the Service
- Security: Detect and prevent fraud
You can configure your browser to refuse cookies, but some features may not work properly.
9. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails
- Objection: Object to processing of your personal data
To exercise these rights, contact us at support@propertydrop.com.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Children's Privacy
PropertyDrop is not intended for children under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to delete personal information
- Right to non-discrimination for exercising CCPA rights
Note: PropertyDrop does not sell personal information.
13. GDPR Compliance (European Users)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process your data based on consent, contract performance, and legitimate interests
- Data Controller: PropertyDrop is the data controller for your information
- Data Protection Officer: Contact support@propertydrop.com
- Supervisory Authority: You may lodge a complaint with your local data protection authority
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending an email notification (for material changes)
Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@propertydrop.com
We will respond to your inquiry within 30 days.